SHIPPINg

At Snuggle Lee, all items are carefully handmade and packed with care. Please ensure you read the below information carefully before completing your order.

ORDER PROCESSING TIMES

Ready-to-ship items are dispatched within 24–72 hours once payment has been received.

During peak or busy periods, processing times may vary slightly. Where possible, any significant delays will be communicated.

DOMESTIC SHIPPING (AUSTRALIA)

Shipping and handling is calculated at checkout.

All domestic orders include tracking. Tracking details will be emailed to you once your order has been dispatched.

INTERNATIONAL SHIPPING

At this point in time we do not offer international shipping.

DELIVERY TIMEFRAMES

Processing time 1-2 business days before your order is shipped out.

Parcel Postage: Estamated 2 + Business days

Express Postage: Next Business day within the express post network

Delivery timeframes provided by postal carriers are estimates only and may vary due to factors outside of our control, including carrier delays, weather events, or peak periods.

Once your order has been dispatched and lodged with the postal carrier, Snuggle Lee is not responsible for delivery delays.

LOST OR DELAYED PARCELS

Once an order has been dispatched, responsibility for the parcel transfers to the customer.

If your parcel is delayed or missing, please contact your postal carrier directly using the tracking information provided. Contact us we are happy to assist where possible but cannot guarantee outcomes once the parcel is in transit.

INCORRECT ADDRESS DETAILS

Please ensure all shipping details are correct at checkout.

Snuggle Lee is not responsible for orders sent to incorrect or incomplete addresses provided by the customer. Any additional postage costs incurred will be the responsibility of the customer.

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returns

At Snuggle Lee, each item is handmade with care. Please read the following policy carefully before placing your order.

CHANGE OF MIND

We do not offer refunds or exchanges for change of mind.

READY-TO-SHIP ITEMS

Ready to ship items are final sale and are not eligible for refunds or exchanges unless deemed faulty.

FAULTY ITEMS

Please inspect your order upon reception and contact us immediately (within 7 days of receiving your order) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please provide us with clear photos and a description of the issue.

If an item is deemed faulty, we will offer:

a repair, a replacement, or a refund (where appropriate)

Normal wear and tear, misuse, or failure to follow care instructions are not considered faults.

SALE ITEMS

All sale items are final sale and are not eligible for refunds or exchanges.

RETURN POSTAGE

If item is confirmed to be faulty, Snuggle Lee will cover all expenses.

AUSTRALIAN CONSUMER LAW

Nothing in this policy is intended to exclude your rights under Australian Consumer Law

contact us

You can always contact us for any return or shipping question at snuggle.lee.creations@gmail.com.